Quality checks on what your AI says
Have people grade a sample of your assistant's answers against a rubric, and see quality drift before customers do.
How it works for this decision
Your agent sends
{
"question": "Does the answer stick to what its sources say?",
"context": "Source: Returns are accepted within 30 days with a receipt. Answer: You can return it any time within 60 days, no receipt needed.",
"options": [
"Yes",
"Partly",
"No"
],
"verifiers": 3
}A verified person sees
Does the answer stick to what its sources say?
Source: Returns are accepted within 30 days with a receipt. Answer: You can return it any time within 60 days, no receipt needed.
You get back
{
"answer": "No",
"agreement": 1,
"answers": 3,
"votes": {
"Yes": 0,
"Partly": 0,
"No": 3
}
}The result shown is an example. Try answering the task yourself.
Why a human check
An assistant can get worse quietly: a new model version, a changed prompt or a stale document, and answers start missing the point or saying things their sources don't. Nobody notices until a customer complains.
People grading a steady sample of real answers against the same rubric turn quality into a number you can watch. Plures picks the answers worth a look and flags a drop the week it happens.
- Grade a small random share of answers plus the risky ones: refusals, reroutes, answers with no sources.
- Keep one rubric per question you care about, so the trend means something.
- Your own team grades for free; verified people take the volume.
Questions
Do I have to send every answer?
No. Send the turns you want checked; Plures picks a sample and the ones with warning signs.
Where do I see the results?
On each app's Quality and Answers pages in the dashboard, and over the API.
How do I start?
Get your API key at plures.si. Start with your own team: the first 50 decisions each month are free. Add credit when you want ID verified people on the rest, live right away.
More use cases
- AI qualityHuman feedback for training and tuning modelsWhich answer is more helpful?Answer AAnswer BAbout the same3 of 3 verified people agreedAsk verified people which of two answers is better, and use their agreement as clean preference data.See how it works
- CustomersCatch upset customers your support agent misreadsIs this customer upset?YesNo3 of 3 verified people agreedHave people check tone and intent before an AI support agent closes, refunds or escalates a ticket.See how it works
- CustomersVerify refund and dispute decisions before money movesWhat is this customer asking for?Full refundReplacement partInformation only3 of 3 verified people agreedAsk verified people whether a refund request is legitimate and what the customer is actually asking for.See how it works