Where an agent should ask a person first.
Agents handle the easy cases on their own. These are the moments where a wrong call costs money or trust, and a quick check by verified people pays for itself.
- Catch upset customers your support agent misreads“Is this customer upset?” Yes / NoHave people check tone and intent before an AI support agent closes, refunds or escalates a ticket.
- Verify refund and dispute decisions before money moves“What is this customer asking for?” Full refund / Replacement part / Information onlyAsk verified people whether a refund request is legitimate and what the customer is actually asking for.
- Check invoices before an AI agent pays them“Does the invoice total match the purchase order?” Matches / Does not match / UnclearHave people confirm totals, line items and vendors match before automated payments go out.
- Human review for content moderation edge cases“Does this review break the rule against personal attacks?” Breaks the rule / Does not break the ruleSend the posts your moderation model can't decide on to verified people, and get a consensus answer back.
- Check marketplace listings and catalog data“Does the photo match the listing title?” Matches / Does not matchHave people confirm a listing matches its photo, category and description before it goes live.